Privacy Policy

1. Introduction

At Coca Botanical House, we respect the privacy of our customers and are committed to protecting the personal information provided to us.

This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use our website or place an order.

2. Information We Collect

When you submit an order request, we may collect information such as:

• Full Name

• Delivery Address

• Telephone Number

• Email Address

• Product Selection

• Product Quantity

• Order Information

• Payment-related confirmation information

• Shipping and tracking information

• Communications between you and our customer service team

3. How We Collect Information

Information may be collected when you:

• Submit an order request

• Complete our BUY NOW form

• Contact us

• Request product information

• Make a payment

• Communicate with our customer service team

• Provide shipping or delivery information

4. How We Use Your Information

We use customer information for legitimate business purposes, including:

• Processing order requests

• Confirming product availability

• Preparing payment invoices

• Confirming payments

• Preparing shipments

• Arranging delivery

• Providing tracking information

• Communicating with customers

• Responding to customer inquiries

• Providing customer support

• Maintaining business and transaction records

• Meeting applicable legal and regulatory requirements

5. Payment Information

Online payments may be processed through a third-party payment service associated with the payment invoice we provide.

We do not need to receive or store your complete card number, CVV, or other sensitive card credentials when those details are entered directly into the third-party payment provider's secure payment system.

Customers should review the privacy and security policies of the payment provider used for their transaction.

6. Sharing Information

We do not sell or rent customer personal information for marketing purposes.

We may share necessary information with trusted service providers when required to complete an order or provide a service, including:

• Payment service providers

• Postal services

• Courier companies

• Shipping providers

• Delivery services

• Relevant service providers assisting with order fulfillment

We may also disclose information when required by applicable law or by a lawful request from an authorized authority.

7. Shipping Information

When an order is shipped, certain customer information may need to be provided to the relevant shipping or delivery service.

This may include the customer's name, delivery address, telephone number, and other information required to complete the shipment.

8. Protection of Customer Information

We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, and provide a better browsing experience.

Customers can manage cookie settings through their web browser where supported.

10. Third-Party Websites

Our website may contain links to third-party websites or payment services.

We are not responsible for the privacy practices, security, or content of third-party websites.

Customers should review the privacy policies of third-party services before providing personal information.

11. Customer Rights

Depending on applicable law, customers may have rights concerning their personal information, including the right to request access, correction, or deletion of certain information.

Requests can be submitted through our official contact channel.

12. Data Retention

We retain customer and transaction information only for as long as reasonably necessary for business operations, customer service, accounting, dispute resolution, legal obligations, and other legitimate purposes.

13. Children's Privacy

Our website is intended for adults and is not knowingly directed toward children.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable legal requirements.

Any updated version will be published on this page.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact Coca Botanical House through our official contact page.

Last Updated: 2026

Coca Botanical House — Your Privacy Matters.