Shipping Information

International Shipping

Coca Botanical House provides international shipping for eligible products and destinations.

We carefully prepare each order using appropriate packaging and a discreet shipping method designed to protect the products during international transportation.

Shipping availability and requirements can vary depending on the destination, product type, package size, weight, and shipping service.

Discreet Packaging

We understand the importance of professional and discreet packaging when sending botanical products internationally.

Orders are carefully packed to protect their contents during transportation and to provide a discreet presentation.

We also prepare shipments with appropriate shipping documentation and declarations according to the requirements applicable to the selected shipping method.

Estimated Delivery Time

Our general estimated international delivery time is:

14–21 days

Delivery times are estimates and may vary depending on the destination, transportation schedules, postal services, customs processing, weekends, public holidays, weather, and other circumstances outside our control.

USA Deliveries

For customers in the United States, parcels may reach the destination within approximately 14 days under normal shipping conditions.

Actual delivery times can vary depending on the shipping service and destination address.

Shipping Charges

Shipping charges depend on factors such as:

• Destination country

• Product type

• Quantity

• Package weight

• Package dimensions

• Selected shipping method

The applicable shipping cost will be confirmed before the order is finalized.

Order Processing

After your payment has been confirmed, our team will prepare your order for shipment.

We carefully check the products, quantities, packaging, customer address, and shipping details before dispatch.

Tracking information will be provided when available for the selected shipping service.

Customs & Destination Regulations

International shipments may be subject to inspection or processing by authorities in the destination country.

We prepare shipments carefully and use discreet packaging; however, customs decisions and import procedures are ultimately controlled by the authorities of the destination country.

Customers are responsible for complying with applicable laws and import requirements in their destination country.

If a Package Is Returned

If a parcel is returned to us by the postal service, customs, or another delivery authority, a monetary refund will not be provided.

If the returned parcel is received by us in suitable condition, we can arrange to reship the order using another appropriate shipping method, subject to availability.

The customer will be responsible for paying the new shipping and handling charges required for the reshipment.

We will discuss the available shipping option and cost with the customer before reshipping.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check your:

• Full Name

• House/Building Number

• Street

• City

• State/Province

• Postal Code

• Country

• Telephone Number

An incorrect or incomplete address may cause delays, failed delivery, or return of the parcel.

Shipping Delays

Although we make every effort to dispatch orders promptly, international deliveries can occasionally experience delays.

Possible causes include:

• Transportation delays

• Postal service delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect address information

• Unexpected events affecting international transportation

Estimated delivery times are therefore not guaranteed delivery dates.

Our Shipping Commitment

We carefully prepare every order and make reasonable efforts to ensure that products are securely packaged and dispatched using an appropriate shipping service.

Coca Botanical House — Carefully Packed. Professionally Shipped.