1. What products do you offer?

Coca Botanical House offers a selection of carefully prepared botanical products, including:

• Coca Seeds

• Coca Seedlings

• Live Coca Plants

• Dried Coca Leaves

Product availability may vary depending on season and current stock.

2. Do you provide international shipping?

Yes. We provide international shipping to customers in destinations where shipment of the relevant product is permitted.

We have experience serving international customers and carefully prepare each order for safe transportation.

3. How are your products packaged?

We use discreet, secure, and carefully prepared packaging designed to protect the products during international transportation.

The packaging method is selected according to the type of product, its condition, and the shipping requirements.

4. Is the packaging discreet?

Yes. We use discreet packaging to maintain customer privacy and provide a professional appearance during transportation.

Product packaging is prepared carefully without unnecessary external details.

5. How do you prepare live plants for shipping?

Live plants and seedlings are carefully prepared and packed to help protect them during transportation.

We select appropriate packaging materials according to the plant size, condition, and expected shipping duration.

6. How are seeds packaged?

Seeds are carefully prepared and securely packed to help protect them from damage and moisture during transportation.

The packaging method may vary depending on the quantity and type of seeds ordered.

7. How are dried leaves packaged?

Dried leaves are carefully prepared and securely packaged to maintain their condition during transportation.

We use appropriate protective packaging to help prevent damage during international delivery.

8. How long does shipping take?

International delivery times depend on the destination, shipping service, customs processing, postal or courier operations, and other circumstances during transportation.

An estimated delivery period will be provided according to the destination and selected shipping method.

9. Will my package arrive safely?

We take great care when preparing and packaging every order.

Our packaging methods are designed to provide suitable protection during international transportation. However, delivery times and handling are ultimately controlled by the shipping carrier and destination postal or customs authorities.

10. What happens if my package is returned?

If a package is returned to us without being opened or delivered to the customer, we can arrange a reshipment.

A new shipping charge will apply for the reshipment, and the customer will be responsible for paying the applicable shipping and handling cost.

11. What happens if my package is returned after being opened?

Please contact us as soon as possible and provide the available tracking information and photographs of the returned package.

We will review the situation and discuss the available options with you.

12. Do I have to pay for reshipping?

Yes. If a package needs to be reshipped after being returned, the customer is responsible for the new shipping and handling charges.

The reshipping cost will depend on the destination, package weight, size, and selected shipping service.

13. Can I track my order?

Where a trackable shipping service is selected, we will provide the available tracking number after the order has been dispatched.

Tracking availability and updates may vary depending on the shipping service and destination country.

14. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

If the order has not yet been dispatched, we will do our best to update the address. Once an order has been shipped, changing the delivery address may not be possible.

15. What should I do if my package is delayed?

International shipments can occasionally experience delays due to transportation, postal operations, customs processing, weather, holidays, or other circumstances.

If your shipment appears to be delayed, please contact us with your order number and tracking information so we can assist you.

16. What should I do if my package arrives damaged?

Please contact us as soon as possible and provide clear photographs of the package, shipping label, and damaged contents.

We will review the situation and assist you with the available solution.

17. Can I contact you before placing an order?

Yes. We are happy to answer questions about our products, availability, packaging, shipping methods, delivery times, and ordering process.

Please contact us before ordering if you need additional information about a product or shipment.

18. Do you provide customer support after the order?

Yes. We provide customer support throughout the ordering and shipping process.

If you have questions about your order, shipment, tracking information, or delivery, please contact our customer service team.

19. Are shipping charges included in the product price?

Shipping charges may vary depending on the destination, product type, package weight, package size, and selected shipping method.

The applicable shipping cost will be shown or communicated before the order is finalized.

20. What is your commitment to customers?

At Coca Botanical House, we focus on:

Quality Products • Careful Packaging • Discreet Shipping • Reliable Customer Service

We carefully prepare every order and work to provide our customers with a smooth and professional international shopping experience.

Coca Botanical House — Nature. Heritage. Wellness.